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We will provide refunds pursuant to the Competition and Consumer Act 2010 (the “Act”) namely, if the goods you purchased:

Are not of merchantable quality;
Are not fit for its purpose;
Do not match the description.
You should return your goods within a reasonable time if 1-3 above occurs and provide Us with:

Proof of purchase by producing the original Tax Invoice or other form of proof such as proof of payment.
The Goods listed on the Tax Invoice with all original packaging and manuals enclosed (including any Bonus Offers)
Suitable ID to identify you as the original purchaser; and
Details of the fault or issue with the product and that the fault or issue was not caused by you.
Credit Card or PayPal funds will be refunded back to the customer’s account by TBS. This process may take up to 7 business days to occur.
the customer must present the relevant and all necessary documentation (tax invoice, web order ID, suitable ID and the product /s in question) for refund.
Where a customer has used a Gift Card online, the store must process a refund equalling the gift card redemption amount via gift card, additional credit card or PayPal payments are to be refunded as above.
Subject to the Act non-returnable Items include, but are not limited to:

Gift cards
Items that are severely damaged or abused
Opened and used product packages
If a Product is damaged on delivery, then you should refuse to take receipt of that Product and notify Us immediately.

If you notice damage to a Product after delivery, you should notify Us immediately on namaste@thebrewstory.com.au and We will arrange for return of the product in accordance with these terms and conditions.

You will be liable for any costs incurred relating to delivery, where the Products have been delivered to you, unless the product is found to be faulty or damaged.

You must also return any Bonus Offers included with your original purchase in an “as new” order with all original packaging and manuals enclosed to receive a full refund.

If the Bonus Offer is a Non-Returnable Item, the value of the Bonus Offer will be subtracted from the purchase price of the item being returned and you will be refunded the difference.